Urban Chrysler Jeep Dodge - Urban Burned Me Too!

Aliso Viejo, California 4 comments
Not resolved

I bought my Wrangler before Urban bought Foothill Ranch Chrysler, Dodge, Jeep.It was a good dealership then, but I wish I had never dealt with Urban.

Whoever took over took that dealership dragged it down the tubes. I think they may be out of business. They haven't answered their phone in days, and their website stopped working. Anyhow, I took my Jeep in for service because it was making a funny noise and they LOST IT for about 5 hours.

I was told to come back to get it at 11am and they couldn't find it 'til 4pm. When they did find it they hadn't done any work on it. They said not to worry, just bring it back in a couple weeks and they would fix it. A few days later the car lost almost all of it's power (catylitic converter problem).

It barely limped back to the dealership. Urban said they would fix it (it was on warranty) and they loaned me a Cherokee. Two days later they said the part would take an additional three days, so they wanted the Cherokee back and they would rent me a car. They sent me to a rental place and a car was rented to me in their name for 3 days.

I put a credit card on file with the rental company as one is required to do. This was all back in January. Two days ago I got a letter in the mail from the rental car company saying they have been unable to get Urban to make good on the bill, so they plan to charge my credit card. I have called Urban 2 dozen times and let the phone ring for 20 rings but no operator answers.

I have tried leaving messages at random extensions, but I am yet to receive a call back. No wonder the Chrysler Corporation is tanking.

I can't believe they don't monitor the dealers that represent them any better than this.

Review about: Jeep Wrangler.

Comments

Anonymous
Arhus, Arhus, Denmark #30977

:( Allison, Sorry that happened.CONTACT CHRYSLER!

They refunded my rental car costs. They are very much aware of the problem!

There is a consumer relations department that will help to fix things.They don't want you going to the BBB, especially not regarding title issues, so they are motivated.

Anonymous
#30516

That happened to my family too.They never got license plates or a title, and still do not legally own the car because the registration was never started/ finished.

Who should they call?Because so far, nobody is helping..

Anonymous
Racine, Wisconsin, United States #11776

My parent bough a 2007 Sebring sedan in Nov 07 they paid the car off and have not yet got title or plates when they called the DMV they said that the car title was never change pretty much the same thing that is happening to Melissa 4/29/08 is what is happen to my folk, Sound 's like a big scam, there is a court hearing in a week they must be more out there I think as it's a chrysler dealer chrysler should be more responsible they not helpping.

Anonymous
Lumberton, Mississippi, United States #10208

I bought a used Pacifica from Urban at the end of January, but financed through my credit union.They paid the license fees to DMV, but have NOT delivered TITLE!!!

The paperwork they turned into DMV were incorrectly completed and so title has not yet been transferred. Urban has filed for bankruptcy, and so I contacted Chrysler corporate.

They told me that I should "beg" another dealer to re-submit the paperwork to DMV, but nobody wants to get involved...I'm in "limbo".

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Urban Chrysler Jeep Dodge - Urban chrysler foothill ranch. its been 3mos.my trade-in has not been paid off.

Los Angeles, California 0 comments
Not resolved

On Dec.31 2007 I bought A 2007 DAKOTA FROM URBAN CHRYSLER IN FOOTHILL RANCH AND TRADED-IN MY 2006 DODGE RAM TILL TODAY 3/17/08 IT HAS NOT BEEN PAID OFF I HAD MADE MANY TRIPS TO THE DEALERSHIP AND ALWAYS BEEN TOLD IT SHOULD BE PAID OFF ANY TIME NOW MY PAYMENTS ON MY TRADE WERE DUE ON THE 10TH. OF EACH MONTH WHEN JAN. CAME AROUND NO PAYOFF WAS MADE. NOW GETTING CALLS FROM LENDER WANTING PAYMENT I TOOK

THE LATE NOTICE TO THE DEALER THEN WAS TOLD ACHECK HAS BEEN SENT WHEN GIVEN A COPY OF CHECK THE DEALER HAD ONLY SENT TWO MONTHLY PAYMENTS WHICH BRUOGHT UP TO DATE

TILL MARCH 10TH. TODAY IS MARCH 17TH. NO PAYOFF OR PAYMENT I CONTACTED THE DEALER AND NOW BEING TOLD THAT THE PERSON I NEED TO TALK WITH IS NOT IN MY ADVISE DO NOT BUY A CAR FROM THIS DEALERSHIP.

Review about: Dodge Dakota.

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